System Simulation / COVID-19 coronavirus: information for our customers
COVID-19 coronavirus: information for our customers
Last update: 24/03/2020
In light of government advice concerning the COVID-19 coronavirus, all members of staff are now working from home.
Remote working is already commonplace at System Simulation and no problems with staff connecting to our core servers, or administrating them, have been experienced.
Likewise, there are no problems with communication between staff members from their remote locations.
There are two main, independent, channels of communication with us.
Issues with live systems should be reported via MANTIS, our Issue Tracking System.
Any communication regarding ongoing development should be via either MANTIS or the project specific email address already given to customers rather than directly to specific developers.
This ensures that your message will reach all staff involved with the delivery and support of your system.
If you are a customer and have neither the email address for your project nor a MANTIS account then please contact us as soon as possible on the phone number visible at the bottom of this page.
We are seeing no problems with contacting us via the normal office number but the methods above are optimal.
All meetings will now be remote using a variety of technologies, we're happy to adapt to your preferences.
If you have confirmed your own policies regarding disruption around coronavirus then please forward your points of contact to us using one of the methods outlined above.
Regular back up systems will be unaffected.
Currently our policies are set for weekly review every Monday. Please monitor this page for updates.